Privacy Policy
This privacy policy explains how Gali Grub Cafe collects, uses, and protects your personal information when you use our online platform or services. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws.
Information We Collect
We collect various types of information in connection with the services we provide. This may include:
Information you provide directly to us:
This includes information you give us when you place an order, create an account, contact us with inquiries, subscribe to newsletters, or interact with our online platform. This information may include your name, delivery address, billing address, payment information, phone number, and any other details you provide in messages or requests.
Information we collect automatically:
When you visit or use our online platform, we may automatically collect certain information from your device. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may also collect information about your usage patterns on our site.
Information from cookies and similar technologies:
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. This helps us improve your experience on our site and understand how our services are used.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing our services: To process your orders, provide takeaway and delivery options, manage reservations or appointments, and deliver the services you request.
Communicating with you: To respond to your inquiries, provide customer support, send you updates about your orders or account, and communicate with you about our services.
Improving and developing our services: To understand how users interact with our online platform, identify areas for improvement, and develop new features or services.
Marketing and promotion: With your consent, we may use your information to send you promotional communications about our food, beverages, special offers, or events. You can opt out of receiving marketing communications at any time.
Ensuring security and preventing fraud: To protect our online platform, our users, and our business from fraudulent or malicious activity.
Complying with legal obligations: To meet our legal or regulatory requirements.
Legal Basis for Processing Your Information
We process your personal information based on several legal grounds, including:
Performance of a contract: We need your information to fulfill our contractual obligations to you, such as processing your order and providing delivery services.
Your consent: We rely on your consent to send you marketing communications or use certain types of cookies. You have the right to withdraw your consent at any time.
Legitimate interests: We process your data based on our legitimate interests, such as improving our services, understanding user behavior, and ensuring the security of our platform, provided these interests do not override your data protection rights.
Legal obligation: We may process your information where necessary to comply with a legal obligation.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, delivery services, website hosting, and analytics. These service providers are required to protect your information and only use it for the specific purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
The right to erasure (the right to be forgotten): You have the right to request that we delete your personal information under certain circumstances.
The right to restriction of processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
The right to object to processing: You have the right to object to the processing of your personal information under certain circumstances, such as for direct marketing purposes.
The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Similar Technologies
Our online platform uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.
Children's Privacy
Our online platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it.
Contact Us
If you have any questions about this privacy policy or our data practices, you can contact us by mail at:
Gali Grub Cafe
22, Veer Savarkar Marg,
Lajpat Nagar IV,
Delhi, Delhi, 110024
India
Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.